1. Company Information
Smart Solutions LLC provides mobile residential and commercial appliance repair services in Los Angeles, South Bay, and nearby communities. Our website is https://smar1-solutions.com/.
2. Website Use
By using this website, you agree to use it only for lawful purposes and not to interfere with the operation, security, or availability of the website.
3. Service Requests
Submitting a form, calling, emailing, or texting Smart Solutions LLC does not guarantee an appointment, repair, parts availability, or specific arrival time. Appointment availability depends on schedule, service area, technician availability, appliance type, and other business factors.
4. Service Call Fees
Smart Solutions LLC charges a service call fee for professional diagnostics and technician visit. The residential service call fee is $100. The commercial service call fee is $125. When a repair is approved, the service call fee may be applied toward the approved repair cost.
5. Diagnostics and Estimates
Our technicians diagnose the appliance issue and provide an estimate before approved repair work begins. Estimates may change if additional problems, hidden damage, inaccessible components, unavailable parts, or unsafe operating conditions are discovered.
6. Repair Authorization
Repair work begins only after customer approval. By approving a repair, you authorize Smart Solutions LLC to perform the agreed work and agree to pay the approved charges.
7. Parts Availability
Some repairs depend on parts availability from manufacturers, suppliers, or distributors. Smart Solutions LLC is not responsible for manufacturer delays, discontinued parts, backordered parts, or supplier availability issues.
8. Warranty on Approved Repairs
Approved repairs include a 90-day warranty on parts and labor, unless otherwise stated in writing. Warranty coverage applies only to the specific repair performed and does not cover unrelated failures, pre-existing conditions, customer misuse, improper installation by others, power issues, water damage, pest damage, or declined recommended repairs.
9. Payment Terms
Payment is due according to the approved estimate, invoice, or service agreement. Smart Solutions LLC may require payment at the time of service, deposit before ordering parts, or payment upon completion, depending on the job.
10. Limitation of Liability
To the fullest extent permitted by law, Smart Solutions LLC is not liable for indirect, incidental, special, or consequential damages, including food loss, business interruption, lost revenue, or property loss not directly caused by our work.
11. Customer Responsibilities
Customers are responsible for providing safe access to the appliance, accurate contact information, parking or access instructions when needed, and disclosure of known appliance issues, prior repair attempts, leaks, electrical problems, or unsafe conditions.
12. Communication Consent
By submitting a service request or contacting Smart Solutions LLC, you agree that we may contact you by phone, email, or text message regarding your service request, scheduling, estimate, repair status, and related follow-up communication.
13. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised “Last updated” date.
14. Contact Us
For questions about these Terms, contact Smart Solutions LLC at appliance@smar1-solutions.com or call 213-677-7660.